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Customer Service Representative - State Farm Agent Team Member

Full Time in Southaven, MS

Responsive recruiter
Benefits
  • Licensing paid by agency
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI opened my agency in February 2018, and since then we’ve built a strong team of six dedicated professionals who share a commitment to excellence. We offer a comprehensive benefits package that includes a 401(k), a health insurance subsidy, and paid time off to support a healthy work-life balance.
I earned my bachelor’s degree in Business from Mississippi State University and am deeply involved in the local community. Our agency partners with organizations like the Desoto County Dream Center, the Community Foundation of Northwest Mississippi, and local food banks. We also participate in initiatives such as the Thanksgiving Meal Fundraiser and stay active with the Southaven and Hernando Chambers of Commerce.
Our office is a high-performing, relationship-driven agency that focuses on creating personalized insurance solutions tailored to each client’s unique needs. We’re not just about selling products - we’re about building trust and long-term relationships. We’re looking for highly motivated, detail-oriented professionals who want more than just a job - they’re ready to build a career, embrace challenges, and continuously improve.
If you’re passionate about growth, driven by success, and excited to make a difference in customers lives, this could be the perfect place for you.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Will Patton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $50,000.00 - $60,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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